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Connecticut Laws | Title 14 Motor Vehicles. Use Of The Highway By Vehicles. Gasoline
CHAPTER 246* MOTOR VEHICLES
Sec. 14-65g. Waiver of estimates. Record of authorizations and of required information. Estimate of charges for diagnosis.

(b) Every waiver shall be substantially in the following form: (970)

WAIVER OF ADVANCE ESTIMATE (971)

I voluntarily request that repairs be performed on my vehicle without an advance estimate of their cost. By signing this form, I authorize reasonable and necessary costs to remedy the problems complained of up to a maximum of $..... The repair shop may not exceed this amount without my written or oral consent. (972)

Identification of Vehicle .... (973)

Date .... (974)

Time .... (975)

.... (976)

Customer's Signature (977)

(c) The Commissioner of Motor Vehicles shall determine the size, type face and arrangement of the waiver form, consistent with subsection (b) of this section. (978)

(d) Each repair shop shall maintain a written record of oral consents and authorizations, which may be recorded on the invoice. (979)

(e) Prior to performing any repairs on a customer's vehicle, a repair shop shall record on the invoice in writing the following information: (1) The name and address of the customer and the telephone number at which the customer may be reached during normal working hours; (2) the date and approximate time the customer's vehicle was delivered to the repair shop; (3) the year, make and registration number of the customer's vehicle; (4) the odometer reading on the customer's vehicle; and (5) the specific repairs requested by the customer. If the customer has not requested specific repairs, the shop shall record a brief description of the nature of the problem that requires repair. (980)

(f) Any repair shop that charges for an estimate or diagnosis shall inform the customer of the amount of such charge before making the estimate or diagnosis and shall obtain the customer's consent, which consent shall be written if requested by the customer or if such charge is fifty dollars or more. (981)

Sec. 14-65h. (Formerly Sec. 14-65c). Invoice requirements for motor vehicle repair work. Return of replaced parts. (982)(Text)

(a) All work done by a motor vehicle repair shop, including sublet repair work or repair work under warranty, shall be recorded on an invoice which shall specify the name and address of the repair shop, describe all service work done and parts supplied and state the cost of such service work and parts supplied, separately itemized. If any used parts are supplied, the invoice shall clearly state that fact. If any component system installed is composed of new and used parts, such invoice shall clearly state that fact. One copy of the invoice shall be given to the customer and one copy shall be retained by the motor vehicle repair shop. Any warranty made by a repair shop with respect to any repair work performed shall be stated in writing. If such written warranty does not include the cost of both parts and labor, it shall specifically state which is excluded from the scope of such warranty. (983)

(b) The motor vehicle repair shop shall make available to the customer, if requested by the customer at the time written or oral authorization is provided for work to be performed, all replaced parts, components or equipment. If the repair shop is required to return such parts, components or equipment to the manufacturer or other person under any warranty or rebuilding arrangement, the repair shop shall make them available to the customer for inspection only. (984)

Sec. 14-65i. (Formerly Sec. 14-65d). Signs required to be posted in motor vehicle repair shops. (985)(Text)

(a) Each motor vehicle repair shop shall prominently display a sign twenty-four inches by thirty-six inches in each area of its premises where work orders are placed by customers. The sign, which shall be in boldface type, shall read as follows: (986)

THIS ESTABLISHMENT IS LICENSED WITH THE (987)

STATE DEPARTMENT OF MOTOR VEHICLES. (988)

EACH CUSTOMER IS ENTITLED TO... (989)

1. A WRITTEN ESTIMATE FOR REPAIR WORK. (990)

2. A DETAILED INVOICE OF WORK DONE AND PARTS SUPPLIED. (991)

3. RETURN OF REPLACED PARTS, PROVIDED THE REQUEST IS MADE AT THE TIME WRITTEN OR ORAL AUTHORIZATION IS PROVIDED FOR WORK TO BE PERFORMED. (992)

NO REPAIR WORK MAY BE UNDERTAKEN ON A VEHICLE WITHOUT THE AUTHORIZATION OF THE CUSTOMER. (993)

NO CHARGES FOR REPAIR MAY BE MADE IN EXCESS OF THE WRITTEN ESTIMATE WITHOUT THE WRITTEN OR ORAL CONSENT OF THE CUSTOMER. (994)

QUESTIONS CONCERNING THE ABOVE SHOULD BE DIRECTED TO THE MANAGER OF THIS REPAIR FACILITY. (995)

UNRESOLVED QUESTIONS REGARDING SERVICE WORK MAY BE SUBMITTED TO: (996)

DEPARTMENT OF MOTOR VEHICLES (997)

DEALER REPAIR DIVISION (998)

60 STATE STREET, WETHERSFIELD, CONNECTICUT (999)

TELEPHONE: (1000)

HOURS OF OPERATION: (1001)

(b) Each motor vehicle repair shop shall post a sign, as required by this subsection, in each area of its premises where work orders are placed by customers. The sign shall state: (1) The hourly charge for labor; (2) the conditions, if any, under which the shop may impose charges for storage, and the amount of any such charges; and (3) the charge, if any, for a diagnosis. (1002)

(c) Each motor vehicle repair shop shall prominently display a sign in each area of its premises where work orders are placed by customers. The sign, which shall be in boldface type, shall read as follows: (1003)

NOTICE: (1004)

THE CUSTOMER HAS THE RIGHT TO CHOOSE THE LICENSED REPAIR SHOP WHERE THE DAMAGE TO HIS OR HER MOTOR VEHICLE WILL BE REPAIRED. (1005)

(d) The Commissioner of Motor Vehicles shall determine the size, type face and form of the signs required by this section. (1006)

Sec. 14-65j. False statements. Charges for repairs not performed. Completion of repairs. (1007)(Text)

(a) No repair shop shall make any statement to a customer which it knows or should know to be false or misleading. Such statements include, but are not limited to, statements as to the necessity of repairs, the condition of the customer's vehicle, and whether particular repairs have been performed by the shop. (1008)

(b) No repair shop shall charge a customer for repairs which have not been performed. (1009)

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