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Connecticut Laws | Title 21a Consumer Protection


Sec. 21a-1. (Formerly Sec. 19-170a). Department and Commissioner of Consumer Protection. (2)(Text)

There shall be a Department of Consumer Protection which shall be under the direction and supervision of a Commissioner of Consumer Protection, who shall be appointed by the Governor in accordance with the provisions of sections 4-5 to 4-8, inclusive. (3)

Sec. 21a-2. (Formerly Sec. 19-170e). Toll-free telephone line for inquiries and complaints. (4)(Text)

A toll-free telephone line, available to consumers throughout the state, shall be established in the Department of Consumer Protection for the handling of consumer inquiries and complaints concerning consumer goods or services in the state or any other matter within the jurisdiction of the department and its licensing and regulatory boards. The line shall be in operation from 8:30 a.m. to 4:30 p.m. Monday through Friday each week, exclusive of those legal holidays on which state offices are closed, and shall be restricted to incoming calls. (5)

Sec. 21a-3. (Formerly Sec. 19-171c). Division of Consumer Education. (6)(Text)

The Commissioner of Consumer Protection shall establish a Division of Consumer Education to provide free extension courses for the public in consumer economics and consumer finances to develop an awareness of deceptive sales practices and economically sound family budgeting. (7)

Sec. 21a-4. (Formerly Sec. 19-171b). Refund of fees for unused permits. Fine for payment by check returned as uncollectible. Fine for late renewal of license, certificate or registration. (8)(Text)

(a) The Commissioner of Consumer Protection may refund to any permittee the fee paid by him for any permit issued by said commissioner and returned to him prior to its use, provided application for such refund shall be made not later than sixty days after the effective date of such permit. (9)

(b) The Commissioner of Consumer Protection may impose a fine of twenty dollars on any applicant for a permit or license issued by the Commissioner of Consumer Protection who issues to the commissioner a check drawn on the account of such applicant in payment of a permit or license fee and whose check is returned to the Department of Consumer Protection as uncollectible. (10)

(c) The Commissioner of Consumer Protection may impose a fine on any applicant who fails to renew a license, permit, certificate or registration not later than the expiration date of such license, permit, certificate or registration. The amount of the fine shall be equal to ten per cent of the renewal fee but shall not be less than ten dollars or more than one hundred dollars. (11)

Sec. 21a-5. (Formerly Sec. 19-171d). Federal funds, separate account authorized. (12)(Text)

The Commissioner of Consumer Protection is authorized to do all things necessary to apply for, qualify for and accept any federal funds made available or allotted under any federal act for any projects, programs or activities which may be established by federal law, for any of the purposes, or activities related thereto, of any provisions of the general statutes administered by said commissioner, and said commissioner shall administer any such funds allotted to the department in accordance with federal law. The commissioner may enter into contracts with the federal government concerning the use and repayment of such funds under any such federal act, the prosecution of the work under any such contract and the establishment of, and disbursement from, a separate account in which federal and state funds estimated to be required for plan preparation or other eligible activities under such federal act shall be kept. Said account shall not be a part of the General Fund of the state or any subdivision of the state. (13)

Sec. 21a-6. (Formerly Sec. 19-171e). Boards and commissions within Department of Consumer Protection. (14)(Text)

The following boards shall be within the Department of Consumer Protection: (15)

(1) The Architectural Licensing Board established under chapter 390; (16)

(2) Repealed by P.A. 93-151, S. 3, 4; (17)

(3) The examining boards for electrical work; plumbing and piping work; heating, piping, cooling and sheet metal work; elevator installation, repair and maintenance work; fire protection sprinkler systems work and automotive glasswork and flat glass work established under chapter 393; (18)

(4) The State Board of Television and Radio Service Examiners established under chapter 394; (19)

(5) The Commission of Pharmacy established under chapter 400j; (20)

(6) The State Board of Landscape Architects established under chapter 396; (21)

(7) Deleted by P.A. 98-229; (22)

(8) The State Board of Examiners for Professional Engineers and Land Surveyors established under chapter 391; (23)

(9) Repealed by P.A. 80-484, S. 175, 176; (24)

(10) The Connecticut Real Estate Commission established under chapter 392; (25)

(11) The Connecticut Real Estate Appraisal Commission established under chapter 400g; (26)

(12) The State Board of Examiners of Shorthand Reporters established under chapter 400l; (27)

(13) The Liquor Control Commission established under chapter 545; (28)

(14) Repealed by P.A. 06-187, S. 99, effective October 1, 2006; (29)

(15) The Home Inspection Licensing Board established under section 20-490a. (30)

Sec. 21a-7. (Formerly Sec. 19-171f). Powers and duties of boards and commissions within Department of Consumer Protection. (31)(Text)

Each board or commission transferred to the Department of Consumer Protection under section 21a-6 shall have the following powers and duties: (32)

(1) Each board or commission shall exercise its statutory functions, including licensing, certification, registration, accreditation of schools and the rendering of findings, orders and adjudications, independently of the Commissioner of Consumer Protection. The final decision of a board or commission shall be subject to judicial review as provided in section 4-183. (33)

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